“The clinicians and staff of Woodside Surgery are very disappointed about the recent CQC rating and the issues highlighted in their report. We would like to reassure all our patients that we are committed to providing high standards of care and are therefore eager to address all the concerns that have been raised, and that we are being supported in this by key partners such as The Royal College of GP’s [RCGP] Special Measures Team, Health Education England, our GP Federation, Clinical Commissioning Group and colleagues from local practices.”
Woodside Surgery Inspection Report
CQC Evidence tables
Frequently Asked Questions
1. What does the report mean?
The Care Quality Commission (CQC) is the regulatory body that carries out primary care inspections. Following the practice’s last inspection we continue to be rated overall as Inadequate, and remain in special measures. The full CQC report is available on the practice website www.woodsidesurgery.co.uk and the CQC website (www.cqc.org.uk). The CQC inspection does not focus on any individuals within the practice or relate to any particular GP.
2. What does being in special measures mean?
"Special measures” is a time-limited framework, implemented by the CQC, highlighting areas which the practice needs to improve and aims to give people who use the service the reassurance that the care they get should improve.
3. Does this mean the surgery will close?
We are working with our partners to access support to make the improvements identified by the CQC, and are confident that we will be able to continue to provide services for our patients.
4. What does this mean for patients?
We will continue to offer all of our usual services to patients.
5. What are the areas you need to improve?
All improvement areas identified by the CQC are identified in their report, accessible at www.woodsidesurgery.co.uk or www.cqc.org.uk
6. What steps have been taken to address the issues highlighted by the CQC?
The clinicians and staff at the practice have worked very hard over the last year to address the issues raised by CQC at the 2019 inspection.
We are working closely with key partners such as Royal College of GP’s [RCGP] Special Measures Team, Health Education England and colleagues from local GP practices to improve our systems and processes. For example, we are reviewing our prescribing processes, including how we monitor patients prescribed high risk drug medicines, how we manage drug safety alerts and repeat prescribing.
7. Will any GPs be leaving?
No, all of our GP’s are fully committed to continuing to provide services to patients at Woodside Surgery.
8. Is there anything I can do to help?
The practice has an active Patient Participation Group (PPG). If you feel you are able to contribute and support the practice through the PPG, please ask at reception or contact Lorraine Speke, PPG Lead. Your feedback (positive or negative) is also very valuable to us – you can provide feedback at our reception, on the NHS website (www.woodsidesurgery.co.uk) and on the CQC website (www.cqc.org.uk).
9. Who can I contact to discuss this further?
Heather Steven, Practice Manager - 01287 640385
Dr Martin Glasby, GP Partner - 01287 640385
Dr Roberto Dallara, GP Partner - 01287 640385
NHS Tees Valley CCG - 01642 263030
NECS Communications Team (for all media enquiries) - 01642 745401