From 1 April 2017, NHS South Tees Clinical Commissioning Group introduced a number of changes to urgent care to make it easier and more convenient for patients living across Middlesbrough and Redcar and Cleveland to access GP appointments seven days a week.
Four extended hours GP centres are open from 6pm to 9.30pm, Mondays to Fridays, and 8am to 9.30pm on weekends and Bank Holidays and are be based at:
- North Ormesby Health Village
- One Life Centre in Linthorpe
- Redcar Primary Care Hospital
- East Cleveland Hospital in Brotton
How do people access one of the new GP centres?
The centres operate an appointment based system – people won’t be able to just walk-in – but having access to them means you will be offered a choice of where to go and an appointment time which may be better for you. It also means that you are seen promptly and shouldn’t have to wait in a queue.
The service will be operated by local doctors and nurses from the South Tees area with access to your patient records.
There are a number of ways to make an appointment:
- Telephone your own GP surgery which has access to appointments in the extended hours GP centres.
- Your own surgery will always try to meet your needs first but if you require an appointment urgently and they can’t fit you in – or if it is more convenient for you to be seen in the evening or at the weekend, they will make an appointment for you at one of the centres.
- Telephone NHS 111 (free phone number) – NHS 111 has access to appointments in normal hours or in the extended hours GP centres. If you need to be seen, they will be able to make you an appointment.
- Access online – http://www.starappointment.co.uk/booking/
How Do I access the Nurse clinics for smears, some dressings and ear irrigation?
Please see our reception staff who will take your name and a contact telephone number this will be passed onto the medical secretary from Star who will contact you direct with an appointment.
What if I have an urgent need after 9.30pm when the GP centres are closed?
Patients should call 111 and they will be directed to the most appropriate service.